Protected: RYA – (Admin) Complaints Handling Procedures

These Guidelines set out the basic procedure to be followed when a complaint has been received; Contact Yacht Sail Training, Unit 1, 1 Stepney Road, Ouseburn, Newcastle Upon Tyne NE1 2PZ, telephone (0191) 222 02012 Where your complaint is initially made orally you will be asked to send a written summary of your complaint Once […]