Safeguarding Referral Form
In the unfortunate event that you wish to bring to the attention a complaint in regards to an event regarding Yacht Sail Training Centre / a member of staff, classroom or yacht in use, Please complete the following form and send to the relevant departments listed at the end of the form.
If not already done so we urge any problems that have arose or complaints you wish to raise to firstly be directed to the Principal “Jonathan Colwell” OR the Chief Instructor “Marcus Caston” in order for us to be able to deal with them and resolve them in an orderly manner.
Further to this we are always keen to receive any suggestions, improvements or even complaints that you feel Yacht Sail Training could develop on. If you do not wish to escalate the matter and would rather send us an anonymous letter please send it to: Yacht Sail Training, Unit 1, 1 Stepney Road, Ouseburn, Newcastle Upon Tyne, NE1 2PZ United Kingdom or alternatively please fill out a complaints form on our website by using the following URL: https://yachtsailtraining.com/customer-recommendations-or-complaint-procedure-form/Name and contact details are not required unless you wish to insert them. if you include your contact details we will set up a timeline and will update you with our progress and how we are dealing with the specific matter.
This form is to be completed by the Instructor involved and by the Principal / Chief instructor of Yacht Sail Training. If the person wishes to email this direct to RYA without the communication of Yacht Sail Training – Please see “Direct Send” Information at the base end of the form.
Revised January 2019
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Date and time of incident
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Name and position of person about whom report, complaint or allegation is made
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Name and age (if known) of adult at risk involved
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Name of centre
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Yacht Sail Training |
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Has the information been brought to the attention of Yacht Sail Training Principal or Chief Instructor?
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Nature of incident, complaint or allegation (continue on separate page if necessary) |
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Known Action taken by Yacht Sail Training (continue on separate page if necessary)
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| If Adult Social Care or Police contacted, name, position and telephone number of person handling case |
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Name of person completing form
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Position / Role of the person completing form (Only if employed by Yacht Sail Training):
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| Course name (Course taken by person completing from ONLY if not employed by Yacht Sail Training
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Contact telephone number and e-mail address (Person completing the form)
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Signature of person completing form
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Date and time form completed
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Name and position of organisation’s welfare officer or person in charge (if different from above)
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Contact telephone number and e-mail address
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This form should be emailed to compalints@yachtsailtraining.comwhich will only be received by the Principal of Yacht Sail Training School: Alternatively: Please post to: Jonathan Colwell (Principal) Yacht Sail Training, Unit 1, 1 Stepney Road, Ouseburn, Newcastle Upon Tyne, United Kingdom, NE1 2PZ, Please mark it as: “Private & Confidential” on the front of the letter.
Please also send a copy of this form to the following relevant RYA department:
This form should be copied, marked ‘Private and Confidential’, to the RYA Safeguarding and Equality Manager, Jackie Reid, RYA House, Ensign Way, Hamble, Southampton, SO31 4YA, e-mail safeguarding@rya.org.uk and to the statutory authorities (if they have been informed of the incident) within 48 hours of the incident.