Standard - Terms & Conditions

 

How to Secure Your Booking! After Purchasing

 

Below you will find the steps you will receive by email once purchased to complete a booking and and how to pay for your booking.

 

  • Pay your Booking Fee or Full Balance today to secure your booking!
  • Company bank details sent in confirmation email after booking
  • If booking more than one course / tour / boat / holiday /accommodation or taxi service you may receive separate confirmation emails for each. Any confusion drop us an email or send us a WhatsApp message
  • Print your booking ticket/s or add it to your mobile phone
  • Bring tickets with you to your first booking / activity

 

Booking & Payment Terms

 

1. How To Secure Your Booking?

 

  • The “Booking Fee” is required to be paid on the same day you make your online booking.
  • Bookings Over €100 - Booking fee amount: €100 is required to be paid same day (Non-Refundable) Payment Link Below
  • Bookings Less than €100 – Full Payment Required – A payment Link will be sent when accepted.
  • The Booking fee is deducted from your booking total. (It is not extra)
  • Before booking flights and travel please wait up to 24 hours for confirmation that your booking fee has been received.

 

2. How to Pay the Booking Fee? 

 

CLICK the link below to Pay Your Booking Fee:

 

BOOKING FEE LINK

 

Note: Use same email address that was used for booking

 

3. When / How Do I Pay The Remaining Balance?:

 

- Pay By: Bank Transfer

 

  1. Bookings Within 90 days of start date - full payment to be completed via Bank Transfer within 5 days.
  2. Bookings Over 90 days of start date – Minimum deposit of 35% within 5 days + remaining balance to be paid no later than 90 days prior to joining

 

- Pay By: Credit or Debit Card:

 

  1. Bookings over €250 incur an extra 4% admin charge. This will be added to your booking total in the payment link once you request it from us. 
  2. This will be added to your booking total in the payment link once you request it from us. 

 

Contact Us If you wish to receive a payment link including the 4% Admin Fee

 

The above fees and terms of payment excludes online courses

 

Booking Terms & Conditions

 

4. How Do I Submit: Crew List Information:

 

  • Practical Courses / Sailing Holidays / Bareboat Charter. Each person is required to Submit Crew List Information & Health Deceleration in advance of joining. Crew list area is Password protected - See password below the link

 

Submit your Crew List Information Now!:

 

SUBMIT CREW LIST LINK

 

Password: YSTstudent

 

IMPORTANT:

Please ask each guest booked on a Yacht or Boat to submit their crew list details. No later than 14 days before joining. Click & Share: "Crew List Forms details" by email

 

Standard – Terms & Conditions 

Cancellation

Yacht Sail Training reserves the right to cancel any course or activity. so far we have not had to cancel any courses, we understand this is stressful when you are travelling to another country so we do our upmost to avoid cancellations on our side. Where this is necessary a proportional refund will be made or an alternative course or activity offered. No additional liability for compensation or expenses will be accepted by the School.

Reserved places that are cancelled in writing by a student more than 90 days prior to the starting date will result in the booking fee payment being forfeit.

Cancellations from students within 90 days of the starting date will result in the full fee being forfeit but in either case it may be possible to claim under your personal or holiday insurance.

In the event that any activity or course has to be commenced or terminated at any other place or time than that indicated in the programme or joining instructions it will be the students responsibility to arrange and pay for any accommodation or travel costs involved.

 

Changing Dates of Your Booking

Date changes are not allowed within 30 days of your course commencement date. We can try and resell your reserved space onboard and if successful we will refund you the price of the amount paid by the resold ticket (-booking fees) Sadly at late notice we can not guarantee that we can resell your booked space / spaces. As we honour your space onboard at the time of booking any last minute cancellations can mean we have half full courses or boats. Please consider Holiday insurance to cover these eventualities on your part. 

Date changes between 90 days and 30 days of course commencement are subject to a €100 charge per person. and are at the discretion of Embark.d.o.o / Yacht Sail Training.

Date changes more than 90 days are normally allowed if there are similarly priced alternative dates available.

Note: If we are able to accommodate a date change you as the client are responsible for paying any difference in price for a more higher priced date. No refunds will be given if you choose a lower price course date.

To summarise: All date changes – We would love to be able to change dates all the time for students and guests however sadly if we do, we are turning away other students that want the dates you booked. When you book we honour your spaces onboard (limited spaces) for the course you chose to book.

We will try and accommodate date changes, but if we do not have any students waiting for a date we can not guarantee changes can be accommodated. 

 

Liability

Yacht Sail Training, its servants, agents, instructors, sailing masters, skippers, hostesses, drivers and property rentals do not accept any responsibility for any loss damage or injury suffered by any persons and/or their property arising out of or during the course of their activities whilst training, instructing or otherwise unless such loss or damage was caused by or resulted from negligence.

 

Application

You will have the best chance of reserving your first choice of dates if you e-mail or book your requirements now! Such reservations need to be confirmed with a completed booking form, “Important information – student/guest information” form completed out and deposit within 5 days. Any balance of fee is due 90 days before your course / activity / holiday / booking starts.

 

The Skipper / Instructor

He, or she, will have command of the yacht at all times and will make every endeavour to look after the safety of all onboard. The Skipper will take whatever action deemed necessary in this respect e.g. adverse weather involving a change of port or final destination; a client may be placed ashore if instructions are not followed.

 

Sea Miles

No guarantee can be made that sea miles will be achieved and clients should consider attaining any of the RYA’s requirements beforehand.

Pre-Requisites & Action Plans

it is the students responsibility to make sure they meet the pre-requisites for the course they are booking. It is often very quickly evident if a student does not meet or does not have the required level of training for a course and does not meet the required pre-requisites for courses.

Your Instructor may ask for confirmation that you do meet them when you join your course. 

Action plans may be given if a student does not meet the pre-requisites for a course or does not engage during the course. This is not a case of failing a course, but will detail what a student is required to complete to achiever the qualification. Sadly we are limited to time onboard and there are often several students who will already meet the pre-requisites who want to progress with there own training. If you are unsure please contact us before booking! When you submit your crew list information you will be required to confirm you meet the pre-requisites.

Apps on the website: 

On this website the weather widget of Windfinder.com GmbH & Co.KG is integrated. Your IP address will be transmitted to Windfinder.com GmbH & Co.KG to display the weather data. Further personal data will not be transmitted. Your IP address will be logged by Windfinder.com GmbH & Co.KG for technical reasons and deleted after 7 days.

Covid – Terms & Conditions

 

March 2021 Onwards: 

You have an absolute right to cancel your booking, without providing a reason, and receive a full refund at any time up until 90 days prior to your course / experience start-date.

By €100 booking you agree and understand the the initial Booking fee will not be refunded under any conditions. 

Cancellation or refund requests received within the 90-day period may also be accommodated, if we can replace your booking with another (from our waiting list, for example) but we are not obliged to do this.

By booking you agree and understand the the initial Booking fee will not be refunded under any conditions. 

This is because your cancellation at such short-notice may make it financially unviable, or impractical, to run a course-date without your booking – meaning that we could have to cancel on the other customers already booked, and let them down too.

We think that 90-days is generally enough time for us to find another customer to replace your booking, but if you need to cancel or change dates, please try and let us know as early as possible so that we can start to find another customer to take your space. 

 

COVID-19 Cancellation’s and Rebooking:

If up to 14 days prior to an individual course or private yacht training booking: Croatia closes borders or Client / students country closes there borders OR quarantine is obligatory upon return from Croatia regardless of COVID-19 test. 

Students who have booked an individual course or private yacht training are entitled to:

• rebook same course in 2023 or 2024 that is priced similarly (subject to availability)* or
• rebook to a different course of equivalent price in different period in 2023 or 2024 (subject to availability)* or
• receive a credit note (voucher) valid for season 2023 or 2024. 

For Private Yacht / Catamaran Training If at the time of booking, the country the client is travelling from already has quarantine restrictions in place including being a amber or red list country, cancellations will not be accepted due to quarantine restrictions on return to client’s home country.

Please make your own research regarding covid travel restrictions prior to making payment.

We can however do our best to try and re-sell the package and the yacht on to another client. However, last minute discounts of up-to 45% may be applied to the new sale price in order to achieve a re-booking for the yacht with an alternative client.

There is no guarantee we will be able to re-book.

The obligation of Covid 19 test before or after the trip, obligated quarantine upon return, disruptions related to transportation difficulties, Government recommendations, Company travel restrictions or similar are not reasons for rescheduling.

This policy applies to new reservations made for the season 2022 and 2023 (this policy is not applicable to the reservations that have already been transferred from the season 2020 or 2021).

If for any reason the Client is not able to realise the charter (the Client who has already used the voucher or has rescheduled the charter from 2020, 2021 or 2022) it is possible to reschedule the charter in the season 2024 by paying a fixed rebooking fee of 450,00 € (non-refundable), 21 days before the departure date at the latest.

The receipt of the rebooking fee confirms the cancellation of existing booking and rescheduling for the season 2024.

Fixed rebooking fee is charged as a separate payment and can-not be charged from a voucher.

 

RE-BOOKING

Is allowed up to 90 days prior to the individual course or private yacht training, Students / clients can choose one of these options:

• change individual course or private yacht training period with no extra charge for the same season*

• change the individual course or private yacht training to a different course in the same season*

*if re-booked course or private yacht training or week  is higher in price the difference must be made up but if the rebooked course has a lower price than what was originally booked, original price will be due; no refunds will be made.

 

Cancellation

Cancel before 120 days of booking for a full refund

Cancellation after 120 days but before 90 days of booking commencement receive a 60% refund

Cancellation after 90 days but before 30 days of booking receive 30% refund

Cancellation within 30 days of course start date 0% refund allowed. (Unless covid restrictions are applied above) 

Cancellation is allowed with a full refund up until 120 days prior to the course start date. 

(P.S. – Often companies only offer limited refunds if you cancel your booking – at any time!) 

 

Re-Booking for a second year.

If for any reason the Client is not able to realise the charter (the Client who has already used the voucher or has rescheduled the charter from 2020 or 2021) it is possible to reschedule the charter in the season 2023 by paying a fixed rebooking fee of 450,00 € (non refundable).

The receipt of the rebooking fee confirms the cancellation of existing booking and rescheduling for the season 2023.

Fixed rebooking fee is charged as a separate payment and can not be charged from a voucher.

 
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