42. What Is Your Cancellation Policy?

You have an absolute right to cancel your booking, without providing a reason, and receive a full refund at any time up until 90 days prior to your course / experience start-date.

Cancellation or refund requests received within the 90-day period may also be accommodated, if we can replace your booking with another (from our waiting list, for example) but we are not obliged to do this.

This is because your cancellation at such short-notice may make it financially unviable, or impractical, to run a course-date without your booking – meaning that we could have to cancel on the other customers already booked, and let them down too.

We think that 90-days is generally enough time for us to find another customer to replace your booking, but if you need to cancel or change dates, please try and let us know as early as possible so that we can start to find another customer to take your space. Thanks!

(P.S. – Most other companies only offer limited refunds if you cancel your booking – at any time!) 

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